Frequently Asked Questions (FAQs)

1. How do I create an account?

To create an account, click on the "Sign Up" button at the top right corner of our homepage. Fill in the required information, including your name, email address, and password. You will receive a confirmation email once your account is successfully created.

2. How do I place an order?

Browse our products by category or use the search bar to find specific items. Once you find a product you like, select the desired size, color, and quantity, then click "Add to Cart." When you are ready to complete your purchase, click on the shopping cart icon and follow the checkout instructions.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • [Other payment methods your site accepts, e.g., Apple Pay, Google Pay]

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to check the status of your delivery.

5. What is your return policy?

We accept returns within [X] days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Return Policy page for detailed instructions on how to initiate a return.

6. How do I return an item?

To return an item, follow these steps:

  1. Contact our customer service team to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include a copy of your receipt or order confirmation.
  4. Ship the package to the address provided by our customer service team.

7. How long does it take to process a refund?

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within [X] business days.

8. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please visit our Shipping Policy page for more information.

9. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we cannot make any changes or cancellations.

10. How do I use a promo code?

To use a promo code, enter the code in the designated field at checkout and click "Apply." The discount will be reflected in your order total. Please note that only one promo code can be used per order and some exclusions may apply.

11. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and details of the issue. We will arrange for a replacement or refund as quickly as possible.

12. How can I contact customer service?

You can contact our customer service team by:

  • Email: [Your Customer Service Email]
  • Phone: [Your Customer Service Phone Number]
  • Live Chat: Available on our website during business hours

13. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them on our website and they will be delivered via email to the recipient.

14. How do I subscribe to your newsletter?

To subscribe to our newsletter, enter your email address in the subscription box located at the bottom of our homepage. You will receive updates on new products, special offers, and exclusive promotions.

If

you have any other questions that are not covered here, please feel free to contact our customer service team. We are always here to help and ensure you have a great shopping experience at Computer gallery.

Shopping Cart